Priority app

[mattgregg424]

All day I haven't been able to open your priority app, with the same error I've seen other people report.

What's the web URL please ?

[Matthew_ML]

Hey mattgregg424, thank you for reaching out and a warm welcome to the community, I am sorry you are having some issues with the priority app.

We are currently aware of some issues with this app and the team are working on this.

We hope to have it up and running soon. Thanks 

[mattgregg424]

All working now, thank you

[Matthew_ML]

Hey mattgregg424, great news glad to hear.

Good luck for tomorrow, will have our fingers crossed for you. Thanks 

[mattgregg424]

Tomorrow ?

[Matthew_ML]

Hey mattgregg424, sorry if that come across confusing 

Tomorrow is the day the Peter Kay tickets go onto the priority app at 10AM. Thanks 

[mattgregg424]

Clever, as that's what I was trying to use your app for ! Thanks

[Matthew_ML]

Hey mattgreegg424, ha ha we've seen a big demand in customers for signing up to the app since the announcement.

Good luck and don't forget to set your alarm we expect there to be a big demand for them. Thanks 

[mattgregg424]

So trying to use the Priority app this morning for Peter Kay tickets, I could see the countdown of when tickets would be available from 10am. However, when trying to select the Utilita centre in Birmingham, I was getting an error message of "Priority content is not available", or words to that affect.

The Web version was also crashing, and when trying use the Priority app again, I was then taken to a screen of Peter Kay's tour page, but again seeing the same error message

[Matthew_ML]

Hey mattgregg424, thank you for reaching back out and I am sorry to see you had some trouble accessing the app.

“We’ve seen unprecedented levels of visitors to our Priority platform for Peter Kay tickets. As a result, some customers are experiencing difficulties trying to use the app and website despite us putting additional resource in place to help cope with such demand. We apologise and we’re doing everything we can to get it back up and running as soon as possible. Thanks