Virgin Media Community

[CWill22]

I ordered the iPhone 11 with AirPods on Saturday and my order status still says “parked”. Why is this? How can I find out when my order will be approved and sent out. It is supposed to be getting delivered on saturday 17th.

[Zak_M]

Good morning @CWill22 

Welcome to the forums, thank you for taking the time to reach out to us. 

I am sorry to hear that you are having some issues with your parked order. 

This is completely normal, sometimes additional checks are needed when placing an order with a handset. 

Kind regards,

Zak_M 

[CWill22]

I’ve since been told that i’m not eligible for a handset contract even though I don’t have a credit score. It’d physically impossible for me to have a low credit score. Is there anyway I can provide proof of employment/income to increase my eligibility?

Thanks.

[John_GS]

Thanks for coming back to us.

I am sorry to hear you've been declined for a contract handset with us. 

If you speak to one of the credit file companies such as Equifax, Experian - they'll be able to shed some light on this for you

Kind regards,