Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
135 Views
Message 1 of 4
Flag for a moderator

Parked order?

I ordered the iPhone 11 with AirPods on Saturday and my order status still says “parked”. Why is this? How can I find out when my order will be approved and sent out. It is supposed to be getting delivered on saturday 17th.

Tags (2)
0 Kudos
Reply
Highlighted
  • 1.37K
  • 73
  • 140
Forum Team
Forum Team
103 Views
Message 2 of 4
Flag for a moderator

Re: Parked order?

Good morning @CWill22 

 

Welcome to the forums, thank you for taking the time to reach out to us. 

 

I am sorry to hear that you are having some issues with your parked order. 

 

This is completely normal, sometimes additional checks are needed when placing an order with a handset. 

 

Kind regards,

Zak_M 

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
89 Views
Message 3 of 4
Flag for a moderator

Re: Parked order?

I’ve since been told that i’m not eligible for a handset contract even though I don’t have a credit score. It’d physically impossible for me to have a low credit score. Is there anyway I can provide proof of employment/income to increase my eligibility?

Thanks.

0 Kudos
Reply
Highlighted
  • 6.9K
  • 359
  • 611
Forum Team
Forum Team
85 Views
Message 4 of 4
Flag for a moderator

Re: Parked order?

Thanks for coming back to us.

 

I am sorry to hear you've been declined for a contract handset with us. 

 

If you speak to one of the credit file companies such as Equifax, Experian - they'll be able to shed some light on this for you

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply