Hi Zxedyer,
Thanks for chatting with me in our PM ad for being so patient with me whilst I looked into your order 😊
I found that there is a processing issue on our side which the sales team will need to have a further look into - I don't have the systems they have so there's limited help I can give with this one!
So I would give the sales team a call on 0800 052 0238 and just say that your order needs looking into, they'll explore what went wrong and what they can do to resolve it for you!
I can also cancel the order from my side if that's something you want to do.
Let me know how the call goes, or if you want to cancel it in order to process a brand new sale.
Sorry for the inconvenience this must have caused, I'm sure the sales team will be happy to help get things straightened out though!
Thanks,
Megan_L