Virgin Media Community

[saydeesunshine]

hi,

i placed an order yesterday and its showing as parked? credit check was fine and im already with virgin media on the ultimate oomph bundle? doesnt make sense.

[Darkchiarian]

Same here, did you manage to get a response yet? My order isn't showing as parked yet just " being picked and processed at virgin HQ" Customer service wont confirm whether it's been accepted or not 😔 we're switching both of our monthly contracts so could well end up stuck.

[Beth_G]

Hi saydeesunshine,

Welcome to the Community Forums! We're terribly sorry for our delayed response.

I'm sorry to hear that your mobile order has been parked - there can be a multitude of reasons why an order may become parked so I'm sure it's nothing to be concerned about.

Have you been able to get some answers to this since posting? I appreciate it's been a few days since you posted, but I'll be happy to take a look at this for you if you are still seeking help.

Kind regards,

Beth