Suffice to say that my wife, now nearly eighty years old, binned all the VM Mobile stuff in disgust, believing (as I had also understood) that any credit we had on our PAYG accounts would be forfeited. This has cost me around £10 and my wife over £50 pounds. A VM person (above) offered to help but my wife no longer has the answer to VM Mobile's security question. So, we are stuffed.
This evening, VM Mobile had the cheek to email me with an offer for a Galaxy S22 Ultra. Are VM Mobile really so tone deaf? What a [REMOVED] company. We wouldn't go near them if they were the last place on earth.
I wonder how shaky VM Mobile's theft of customers' money will turn out.
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