Menu
Reply
HenryQ
  • 72
  • 1
  • 6
On our wavelength
396 Views
Message 11 of 16
Flag for a moderator

Re: PAYG credit refund

Suffice to say that my wife, now nearly eighty years old, binned all the VM Mobile stuff in disgust, believing (as I had also understood) that any credit we had on our PAYG accounts would be forfeited. This has cost me around £10 and my wife over £50 pounds. A VM person (above) offered to help but my wife no longer has the answer to VM Mobile's security question. So, we are stuffed.

This evening, VM Mobile had the cheek to email me with an offer for a Galaxy S22 Ultra. Are VM Mobile really so tone deaf? What a [REMOVED] company. We wouldn't go near them if they were the last place on earth.

I wonder how shaky VM Mobile's theft of customers' money will turn out.

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

0 Kudos
Reply
Akua_A
  • 3.4K
  • 81
  • 220
Forum Team
Forum Team
378 Views
Message 12 of 16
Flag for a moderator

Re: PAYG credit refund

We truly apologise that we were unable to help further @HenryQ.

Please do not hesitate to contact us if you are able to locate the relevant details and we will do our best to help.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
HenryQ
  • 72
  • 1
  • 6
On our wavelength
366 Views
Message 13 of 16
Flag for a moderator

Re: PAYG credit refund

Why doesn't VM Mobile simply return its customers' money? VM knows who we are. Let's say your bank decided to close down your current account and SORREEE! your money will not be refunded. The bank would be in the dock, and rightly so.

I have written off the lost money but PLEASE VM Mobile, stop emailing me with offers for new phone deals. In your wildest dreams, do you really think my wife or I would ever become a VM Mobile customer again?  

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
358 Views
Message 14 of 16
Flag for a moderator

Re: PAYG credit refund

Thank you for coming back to us HenryQ 

 

We will defiantly provide your feedback on, however we would need to pass DPA to be able to return it at this moment in time.

 

Once again we are sorry for the inconvenience that this has caused. 

 

Kind regards,

Zak_M

0 Kudos
Reply
HenryQ
  • 72
  • 1
  • 6
On our wavelength
340 Views
Message 15 of 16
Flag for a moderator

Re: PAYG credit refund

I would like to ask Zak_M how many hundreds of thousands of pounds VM has stolen from its now-defunct PAYG customers. If my wife and I fell for it, VM's profit must be in the thousands, probably millions. There was never any excuse for VM not to return customers' money.

0 Kudos
Reply
pjt50
  • 20
  • 0
  • 0
Joining in
314 Views
Message 16 of 16
Flag for a moderator

Re: PAYG credit refund

Hi HenryQ,

Sorry to read you couldn't get this resolved. Didn't the prompt help with the security question? Not sure what good it will do, but have you considered raising a formal complaint? The way VM did this was wrong on so many levels.

0 Kudos
Reply