Menu
Reply
pjt50
  • 20
  • 0
  • 0
Joining in
477 Views
Message 11 of 23
Flag for a moderator

Re: PAYG credit refund

Hi John,

Thanks, but can't she do this by private message?  I don't want to go back to square one again.  She's already fed up after dealing with customer services.

0 Kudos
Reply
John_GS
  • 13.02K
  • 665
  • 1.22K
Forum Team
Forum Team
468 Views
Message 12 of 23
Flag for a moderator

Re: PAYG credit refund

They can do but we don't just PM. We would need a public post first.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
pjt50
  • 20
  • 0
  • 0
Joining in
463 Views
Message 13 of 23
Flag for a moderator

Re: PAYG credit refund

Thanks, but in that case I'll do it via the Complaints process instead.

This isn't a case of Virgin doing us some massive favour. It's about paying back the money which we paid for a service that Virgin isn't providing. I don't see why we should have to jump through all these hoops to get it repaid. I'd be amazed if ADR doesn't agree if it goes that far.

0 Kudos
Reply
John_GS
  • 13.02K
  • 665
  • 1.22K
Forum Team
Forum Team
444 Views
Message 14 of 23
Flag for a moderator

Re: PAYG credit refund

Well it doesn't need to go that far does it? We've advised you what to do, get the account holder to post and we'll help. We're really not making this difficult mate, quite the reverse. Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
pjt50
  • 20
  • 0
  • 0
Joining in
441 Views
Message 15 of 23
Flag for a moderator

Re: PAYG credit refund

And you're assuming that's straightforward...?  She doesn't like IT, she doesn't have an account to post, and I'm not there to help her.  She prefers to use the phone and got absolutely nowhere with Customer Services.  It should be a simple process for anybody in this position.

0 Kudos
Reply
John_GS
  • 13.02K
  • 665
  • 1.22K
Forum Team
Forum Team
433 Views
Message 16 of 23
Flag for a moderator

Re: PAYG credit refund

All other methods of contact can be found here

You could also help her post when you're with her if it makes it easier 🙂

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
pjt50
  • 20
  • 0
  • 0
Joining in
428 Views
Message 17 of 23
Flag for a moderator

Re: PAYG credit refund

OK, John, we'll try to sort something out on here.  Hopefully it will be picked up by somebody who agrees that it can be done 🙂.

Thanks for your help.

0 Kudos
Reply
cdm1000
  • 2
  • 0
  • 0
Joining in
417 Views
Message 18 of 23
Flag for a moderator

Re: PAYG credit refund

Hello John,

This is my account being discussed.  Please let me know what info you need.  Thanks.

0 Kudos
Reply
John_GS
  • 13.02K
  • 665
  • 1.22K
Forum Team
Forum Team
402 Views
Message 19 of 23
Flag for a moderator
Helpful Answer

Re: PAYG credit refund

Hi cdm1000

Thanks for posting and welcome to the community. 

I'll send a PM now to assist further.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
pjt50
  • 20
  • 0
  • 0
Joining in
385 Views
Message 20 of 23
Flag for a moderator

Re: PAYG credit refund

Thanks for your help in getting this sorted, John.

My earlier frustration was just due to the fact that I feel this could have been resolved in the initial call to Customer Sevices 😉

Have a good w/e.

 

0 Kudos
Reply