Virgin have been unable to give me a PAC code either via text or phone due to some sort of 'error'. Have read that the problem may relate to a sim migration that will need cancelling, you would think that the department that deals with closing accounts would be aware of the problem! Anyway they are not so I would appreciate it if I can get this migration cancelled so I can request the code for the 5th time.
Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you so we can request a PAC code for you.
I have already taken the time to look into your mobile services on my side and I can confirm it's not due to any active migration.
Can I ask if you've tried to do this on your online account as well? If yes, what was the outcome/error message?
This may be a situation where we need to create an IT ticket in order to process this, but we'll need to go through some troubleshooting first 🙂
Please let me know about your online account and we'll go from there.
I tried the text number and the reply said it was unavailable and to try the phone number, I did that and they also said they couldn't generate one. They were meant to call back yesterday but I didn't receive a call. I have a new SIM ready to install but without the PAC I can't migrate my number.