on 11-01-2022 21:57
I am trying to get a PAC code to port my number to another provider
I have logged into my online account and requested a PAC, I get a message on screen saying oops something went wrong and receive a text saying PAC request error
I tried the chat link on the online account and that also gives an oops something went wrong message
I have tried texting PAC + birthdate to 65075, but text says Sorry, but we can't get hold of it right now
Rang 789, but seems to be constantly busy.
Please can you tell me how I get the PAC code?
on 12-01-2022 09:41
Hi axgod2,
Thank you for reaching out to us in our community and welcome, sorry to hear you are taking your number else where and haven't been able to request a PAC code, I have been able to locate the account with the details we have for you, when was it you tried to request this?
Regards
Paul.
on 12-01-2022 09:56
Hi
I tried repeatedly yesterday evening, and have just tried again. Still getting the same error
on 12-01-2022 12:19
Hi axgod2,
So I can help further I will need to take you offline, so I can confirm all your details and clear Security, I will send an invite shortly, once received please click on the purple envelope to accept?
Regards
Paul.
on 12-01-2022 12:54
Hello,
I have the exact same issue.
I have been trying to request my PAC for the last 2 days, but keep getting the same message.
Could you help me locate my PAC as well.
Thanks!