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Molly_G
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Message 11 of 15
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Re: Out of date info on account

Hi @NessieNel,

 

Thanks for your reply. Unfortunately, this is not possible to change on the account.

As mentioned, your contact and personal details are amendable but in terms of devices / packages, this would automatically be updated if they were purchased through us.

Therefore you would be able to access the details on the SIM you have with us, but not the phone bought elsewhere.

 

Apologies for this!

 

 

 

Molly_G
Forum Team



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NessieNel
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Message 12 of 15
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Re: Out of date info on account

I have had several replies but nobody has told me how I can change the information myself.

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NessieNel
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Message 13 of 15
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Re: Out of date info on account

OK, so no help there. I am told that my phone info on my account is only changed if my phone is bought from Virgin, but what I am asking is how can I input the information myself.
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Graham_A
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Message 14 of 15
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Re: Out of date info on account

@NessieNel  Very simple answer - you cannot input the phone details yourself.

My own Virgin Mobile account still shows a phone I haven't used for over five years.  It doesn't impact on the workings of either the account or my current phone.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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NessieNel
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Message 15 of 15
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Re: Out of date info on account

Thanks Graham,
At least I know that I cannot pursue this line,
Linda
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