Virgin Media Community

[darcyl12]

Hi, recently i ordered for a new contact for a phone and was told i'd receive word in the next couple days but it has been around 10 days now without any further contact.

what should i do in this situation? i'd like to know if it didn't work etc

[Zach_R]

Hi @darcyl12,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having a bit of trouble with a recent order. Did you complete this order online or over the phone? Have you also checked your spam/junk email folder to ensure nothing has gone there by mistake?

Thanks,
 

[darcyl12]

Hi, i completed it online, and nothing is in my email regarding the order except the confirmation email.

[Akua_A]

Thank you for your response @darcyl12.

Have you heard back from our team since the last posting? If not, please try calling our team on 0345 600 0789 who can chase the order for you.

Thanks,