on 01-01-2022 21:05
Hi, recently i ordered for a new contact for a phone and was told i'd receive word in the next couple days but it has been around 10 days now without any further contact.
what should i do in this situation? i'd like to know if it didn't work etc
on 02-01-2022 13:55
Hi @darcyl12,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having a bit of trouble with a recent order. Did you complete this order online or over the phone? Have you also checked your spam/junk email folder to ensure nothing has gone there by mistake?
Thanks,
on 02-01-2022 15:57
Hi, i completed it online, and nothing is in my email regarding the order except the confirmation email.
on 03-01-2022 08:10
Thank you for your response @darcyl12.
Have you heard back from our team since the last posting? If not, please try calling our team on 0345 600 0789 who can chase the order for you.
Thanks,