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Jessyellen
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Online complaints form

Has anyone tried to use the online complaints form..it’s a joke. None of the drop down questions related to my problem and after trying to speak to a manager on customer services (she/he was busy) decided to do it online. How on earth can you complain to Virgin? I’m seriously thinking of leaving when my contracts up as the customer service is appalling.

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ashpole
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Re: Online complaints form

I did use it to submit a complaint, had confirmation back but never heard another word from them. I have since left for another mobile operator.
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