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richingram64
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Not receiving Family Plan discount on Sim

Hi

I placed an order for an additional Sim through webchat. The person I was communicating with stated that the additional Sim would be eligible for the £2 Family Plan discount which sounded good to me. I ordered the Sim on the 5th July and received it on the 9th July.

The first bill has come out with no mention of the Family Plan discount and I have been charged from the 5th July until the 9th July when I hadn't received the Sim. I do have a screen print available of the webchat conversation where the contact says the Sim is available for the Family Plan discount.

Can someone please look into this for me as the call centres are still shut?

Thanks.

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Emma_C
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Re: Not receiving Family Plan discount on Sim

Hi richingram64, 

Very sorry to hear that your family discount hasn't been applied on your new SIM, I can appreciate the frustration. 

I can certainly have a look into this for you, I'll pop you a personal message asking for some further details. 

In regards to the billing, when you order a SIM it comes with allowances fully loaded, therefore the billing period starts straight away. 

I'll send you a message now and we'll take it from there 🙂 

Emma_C - Forum Team
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Emma_C
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Re: Not receiving Family Plan discount on Sim

Thanks for bringing this to our attention Richingram64, 

As advised do let me know if you have any further issues with this 🙂 

Emma_C - Forum Team
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richingram64
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Re: Not receiving Family Plan discount on Sim

Hi Emma

I will do. Thank you for your help.

Regards

Richard

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