Menu
Reply
hweller0
  • 1
  • 0
  • 0
Joining in
167 Views
Message 1 of 2
Flag for a moderator

No security question/answer

I have received a message saying a replacement SIM card has been sent to me and I MUST use it but I have not received it and I don't what address it was sent to.

I have tried to register for an account but it requires a security answer which I don't have.

I tried ringing 789 and spend 30min waiting and then cut off.

I tried using the web link recommended but for that I have to have an account.

I tried again to setup an account but I can't do it without the security answer.

I have been trying to get out of this loop all day so far and have failed, I don't what to do now.  Is there some way to get to speak to someone if I ring 789?

Is there an easy way to setup the security question and answer I am missing?

Many thanks

 

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
115 Views
Message 2 of 2
Flag for a moderator

Re: No security question/answer

Hi Hweller0, 

Thanks for your post and welcome to our community. 

I'm so sorry that you've had some issues getting a new SIM card, I can appreciate you're keen to get your hands on it. 

I'd love to be able to help with this and get a new SIM sorted ASAP, so I'll pop you a personal message and we'll take it from there. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
0 Kudos
Reply