New SIM needed?

[loulouk]

Hello

I’m on an Oomph 5GB SIM plan and yesterday took delivery of a Samsung S22.  It seemed to be workin yesterday but today I can barely get a signal or any connection at all.  If I do it is rarely 4g.  I’ve been on the phone to support and received no support other than being told to try the SIM in another phone.  The SIM worked in my old Huwaei so why isn’t it working now?  That phone was sent off today as part of the trade in deal.  

I spoke to the helpful Samsung support and they suggest I try a new SIM.  How do I request this?  Also, can I get a 5g one.  I’m on a SUM only plan and think I’m therefore entitled to one according to blurb on the Virgin website.

The main thing though is to just at least have a working SIM card as I’m currently without a decent connection.

[Lee_R · Accepted solution]

Hi @loulouk, thanks for posting and welcome back to our community.

Sorry to hear that you've been having issues with your signal.  I would love to help you order a replacement SIM. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.  

Regards

Lee_R

[Lee_R]

Hi @loulouk, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R