on 24-02-2022 13:42
Already have a virgin mobile account and ordered an additional phone and number on it. Order all complete and everything signed and confirmation of delivery. Then when tracking item on day of delivery it said item returned to sender, contacted courier who said sender had requested item be sent back to them. Contacted virgin mobile and spoke to customer services, didn’t really get much information out of them just a lot of holding and waiting on phone before was told it would be investigated and I would be contacted within 5 days. Can’t even log onto my account either. I’ve already been emailed a bill for the device.
on 24-02-2022 13:57
Hi @Loumetz87
Thanks for posting on our community forum
When did the team advise they'd contact you by? Have they been in touch yet?
Regards
on 04-03-2022 07:43
Still no response from virgin. Can’t log into mobile account online still, direct debit for order due on Monday and still showing as active to be taken, keep getting emails about new phone insurance etc and don’t even have it. What is going on!!!
on 04-03-2022 10:07
I apologise for the delay in response - I can't guarantee that I can resolve this but I can take a look to see what's going on.
I will send you a private message to do this 🙂
Cheers,
Ryan.