I recently switched from 3 to Virgin

[KeithHennessey]

Ever since I switched on the 14 November I keep getting blocked unless I make a payment, wait 24 hours to be unblocked . I do this, only to be informed that I am blocked until I make a payment. This has happened twice,I am reluctant to keep repeating a solution that fails each time. I am close to closing my account as 789 repeats the same advice which doesn't work. 

Any suggestions?

Keith

[KeithHennessey]

I do need a response because this blocks my Diary and I Need this daily.

[Gareth_L]

Hello KeithHennessey.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with Mobile being blocked.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L · Accepted solution]

Hello Keith.

Thanks for those details.

I can see the issue was caused by a new card being used.

This will stop the barring happening now.

If it does happen again, please let me know.

Gareth_L

[KeithHennessey]

Gareth you are almost right, I can now make local calls, but my service is still suspended until I make a call to 789, which I will do quite soon.

Regards

Keith