Thanks for your post. Sorry to hear about the issue with the lost Sim Card. I can look into this for you. If you don't mind, I will need to send you a private message to pass security. If you can check the purple envelope top right of your screen that would be great. Regards Gareth_L
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having at the moment. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.