I had an SMS text at lunchtime yesterday stating ...
URGENT: We've made some changes to our network, so we've sent you a new SIM. Your old SIM will stop working in 2 days. To continue to use your mobile service, you urgently need to swap it over if you've not already done this. Not received your SIM or need info? Go to virginmedia.com/newsim or call 789.
... which is not an acceptable notice period. Surely Virgin Mobile / VMO2 have been planning this for quite some time given their initial move from EE to Vodafone and subsequent collaboration with O2.
I am currently in Ireland looking after my brother following his cancer surgery and I expect to be away from home for several weeks or even a few months more. I was expecting any switchover to be seamless and to only happen once in the next five years while Virgin Mobile still has its MVNO agreement with Vodafone at which point I expected to be switched seamlessly to VMO2.
Furthermore, I am concerned that these network changes will affect coverage. I moved from Vodafone to Virgin Mobile because of poor signal (and unsatisfactory customer service) with Vodafone in the locations that I frequent most and some transport routes that I use regularly. Within weeks, Virgin Mobile had announced its switch to Vodafone and shortly afterwards its effective merger with O2. Some customers who have already been transferred from EE are reporting loss of service.
If my current SIM card does stop working in the next few days or, when I return to the UK, I find that my service is adversely affected, I will be raising the issue with Ofcom.
Aylesbury, Buckinghamshire, UK