Double charged

[trishamac]

Hello, I’ve been double charged this month could you please help me 

[Matthew_ML]

Hey trishamac, thank you for reaching out and I am sorry to hear you've been double charged.

Please can you expand on what has happened, have you seen a bigger payment go through?

Have you checked your online account to see if your discounts have expired? Thanks 

[trishamac]

So, i decided to pay my bill a bit earlier instead of the direct debit and even though I’ve paid in full yesterday it still took it today, I have both email confirmation for proof

[Matthew_ML]

Okay is this is the case a credit will be applied on the account which will be used for next months payment. 

If you don't want this you can look at calming a refund back through the bank. Thanks 

[trishamac]

Yeah I can do that - is that done automatically? Thanks

[Matthew_ML]

If you are looking to keep the second payment on your account and then yes it would just come off next months bill.

You would just be in credit in theory but you would need to contact the bank if you did want a refund. Thanks 

[trishamac]

No that’s fine I don’t want a refund I will leave it as it is in that case and use it for next month thank you for your help

[Matthew_ML · Accepted solution]

No problem at all, if you ever need anything again you know where we are.

I hope you have a lovely rest of the day. Thanks