Does cancelling my Fibre Broadband + Home Phone Oomph package also cancel my 5gb Oomph SIM

[thejayeggman]

Hello,

I signed up for a Fibre Broadband + Home Phone Oomph bundle that included a free 5gb Virgin Media SIM (I have never used it).

My minimum contract has expired and I have given a 30 day notice for it to end. I asked if my Oomph SIM would end on the same day.

Me "As I was sold this contract as an "Oomph" package including a 5gb SIM this will also end on this date? As I would also like this terminated"

Jayson (Virgin Media Assistant) "With regards on the Oomph you can contact MOBILE: 0345 600 0789 for them to assist you with ending that"

I have tried logging into my online Virgin Media account but it doesn't recognised the SIM number I was provided (maybe because it was never activated in 20 months?).

What happens to this SIM part of the contract as I don't want it to start billing me for a free SIM I never used.

[Chris_W1]

Hi @thejayeggman thanks for your post here in the Community although we're sorry to hear of the concerns that you've raised here.

I will take a look into this for you and send you a PM to ensure everything is correct. 

Please look out for the purple envelope. 

Kind regards, Chris.