I have had no decent response to fully assist & rectify issues. I am unable to view detailed or any mobile phone bill via virgin media app nor mobile virgin website . Yes signed in & using various browsers. Also can no longer log on to my Ntlworld account via email app nor via browser virgin website.
Hi Emily, I am unable to sign into my virgin email [MOD EDIT: PERSONAL INFORMATION REMOVED] need password reset but cannot access to reset as unable to get into my email. The detailed mobile billing has not been corrected either, would it be better phoning it in?
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Thanks for chatting with me in our PM, I thought it would be best to come onto the public domain now that we've got the main things sorted 🙂
You asked me about a credit - this will appear on your next bill 🙂
And you also asked me about two handsets you were interested in, Sony Xperia 5 II and Samsung FE.
I can get you a website that can let you compare the two phones side by side, it won't have any financial info like how much it would cost as it's not one of our store sites, but I use it for personal use when I need to look for a new phone and need to compare the different specifications. Then when you think you know which one you'd like you can chat with our Mobile sales agents about the monetary aspects!
Here's the link - GSM Arena - It's a really handy site which I think you'll find useful 🙂
As for our mobile sales team, our website store is here and their number is 0800 052 0238.
Please come back to us if you have any further questions and we will be more than happy to continue helping!