Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear that you've decided to leave us recently. In regards to your account, are you referring to your online account where you can access your bills and other information?
If I go to Virgin Mobile, I can still sign in. When I do that my Profile page appears, on which are personal details. Now that I've left, surely that should no longer be possible.
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L