I have been charged for Virgin Mobile in error since February 2019. I have repeatedly contacted virgin mobile to correct this and reclaim my money, without success - I cannot get past the security questions as I never signed up for Virgin Mobile, and so never received my account details! I only was made aware of a Virgin Mobile number under my name in a letter from November 2020 informing me of the contract renewal. I immediately contacted Virgin yet again to resolve this once and for all. This was never resolved - I was not contacted by virgin again. I then contacted my bank to claim a fraud case, to reclaim my money. This was successful.
However, I am now being contacted by BPO debt collectors on behalf of Virgin Mobile, for the payments I reclaimed via my bank. I've put in a formal complaint to VM, and I've contacted them and been given a fraud department reference, but they never get back in touch.
Any advice gratefully received!