Q. On my bank statement there is three payments. Two are labelled Virgin Mobile, and one is labelled Virgin Media. I have cancelled my Virgin broadband & TV package back in August. I need to understand exactly what those three payments are, because trying to find anything on your website sucks !!!!
Thanks for posting and welcome back to the community.
Sorry for the confusion. Sounds either like one is the final payment for the media side and also the other two are mobile or mobile + insurance payments?
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
Thanks for coming back to us on this.
I can see John sent the PM to you as agreed. Just click on the little plum envelope at the top right-hand side of the page to access your inbox and you should see it there 🙂
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Hellooooooooooooo !! Your customer service needs a service !
I have three charges on my bank statement... All on the 26th of the month.
What are these charges for ? I need to understand exactly what I'm paying for ... Is that too much to ask ????