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DD payments

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Q. On my bank statement there is three payments. Two are labelled Virgin Mobile, and one is labelled Virgin Media. I have cancelled my Virgin broadband & TV package back in August. I need to understand exactly what those three payments are, because trying to find anything on your website sucks !!!!


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Me again, when I cancelled broadband and TV my final payment was 16.29, and I paid that, and I have a Payment Received e-mail from Virgin Media. My account on your website indicates I haven't paid that 16.29, and your going to charge me again !!!!!!!!!!!!!!!!!!!!! 

Hi Nedders,

Thanks for posting and welcome back to the community.

Sorry for the confusion. Sounds either like one is the final payment for the media side and also the other two are mobile or mobile + insurance payments? 

I'll send you a PM now to assist further.

Kind regards,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Where did you send the PM ..?

Hi Nedders, 

Thanks for coming back to us on this.

I can see John sent the PM to you as agreed. Just click on the little plum envelope at the top right-hand side of the page to access your inbox and you should see it there 🙂

Let us know if you have any further issues. 


Forum Team

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Hellooooooooooooo !! Your customer service needs a service !

I have three charges on my bank statement... All on the 26th of the month.

18.28 pounds

6.80  pounds

28.00 pounds

What are these charges for ? I need to understand exactly what I'm paying for ... Is that too much to ask ????

Hi @Nedders thanks for your post, although I'm sorry to hear of your concerns raised here.

I can see that you're in contact with a colleague John on this via PM, so please continue to liaise with them and they'll provide assistance with this.

Many thanks