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splodgesmudge
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Credit agreement email not received

Hi there, I’ve just ordered a phone and I’ve not received the order confirmation and the credit agreement emails.

My email address has changed which I amended in my account prior to ordering but it looks like these emails have gone to my previous email address which I can no longer access. Is there any way I can get them resent to my new email address as my phone is due to be delivered tomorrow and I have to return the agreement by 6.45pm today. I’ve tried ringing the helpline all afternoon but cannot get through. 

please help!

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David_Bn
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Re: Credit agreement email not received

Good Morning splodgsmudge

 

Thanks for your post and a very warm welcome to you!

 

Sorry for the confusion caused, as well as the late response to your post

 

Can you please advise me if you received your handset on Wednesday as originally planned or if you're still waiting for this to be delivered? Have we also been able to send the credit agreement to your updated E-Mail address? 

 

Kindest regards,

 

David_Bn

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