Virgin Media Community

[anetto]

So I need to change the name on my account, as I'm divorced and have now gone back to using my birth name. I've been sent a form to complete to do this, but it asks me to send documentation - "marriage certificate, your civil partnership certificate; or your Deed poll documentation". None of these apply to me. You don't need a deed poll to revert back to the surname on your birth certificate. I've already changed my passport back to my "new" name, but I can't send that. So the question is what do I need to send and how please? 

[Travis_M]

Hi @anetto

Thanks for posting on our community forum!

Do you not have any documentation regarding the name change back to the former?

Regards

[anetto]

Legally no extra documentation is required to use your "maiden name" again. It's still on my birth certificate and still belongs to me. So it's a bit frustrating that the form I've been sent asks for a deed poll or marriage certificate. It's like Virgin have never heard of divorce before!

[Martin_N]

Thank you for that information anetto. Have you changed any documentation back to your maiden name? I.e driving license, passport, etc

^Martin 

[anetto]

Yes Martin I have, I'm sending a copy of my passport with my birth name and hoping for the best!

[Martin_N]

Thank you for that. That should be enough for the team to make the change. 

^Martin