Cannot access Payments Usage or Account overview when logged in

[VM-USER830146]

I can log in to 'Mobile Your Account', but I cannot see my bills, usage, payment settings and other vital information.

When I log in, I can see the 'My Profile' page. However, when I open the menu and attempt to navigate to the pages 'Overview', 'Recent Usage' or 'Payments', I get the error message 'Oops, something's gone wrong

[Natalie_L · Accepted solution]

Hi VM-USER830146

Welcome to the Community and thank you for getting in touch. 

I am sorry to hear you are experiencing issues accessing your information via your online account. 

Have you tried to load the page via a different device or browser?