Like many others, I'm getting error 5071 when trying to disable parental controls on my new sim. I've also tried disabling it on the manage services section on the virgin mobile website but there is no toggle to disable it. If I could provide the necessary info to disable it manually that would be great.
Thanks in advance
Answered! Go to Answer
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your new SIM. The error could be due to a prior order being place such as a tariff change or a transfer of number, once these complete you will be able to update the content control.
Do you have a tariff change or number port waiting to complete?
I do have a port waiting to complete yes. It should be done tomorrow though based on the number of other users having the same issue as me I don't expect the port to solve the problem
Hi CJBrennan 👋 thanks for getting back to us to confirm the issue with disabling the parental lock has been resolved.
Sorry to hear you are having issues using the VM app. You can see more information about managing these settings here 👉 Parental Controls and Web Safety for Children | Virgin Media.
What happens when you are trying to do this via the app? Are you getting an error code or message?
If you can give us a little more information about what happens we can then do our best to offer further support!
Thanks for your patience in the meantime. 🌞
All the best.