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on 20-02-2021 20:30
Can no longer access mobile account. Receive bills by e mail but when I log onto virgin I can only progress so far and get message that e mail and mob number are not recognised and I am unable to register.
any help would be appreciated
on 21-02-2021 03:09
on 24-02-2021 12:59
Thanks for the post Dan60 and welcome to our community.
Do you have an active SIM card on the account in question?
Does it allow you to log in? If not does it show any error messages?
Let us know, Emily.
