I have recently opted in for virgin media services and was trying to register my virgin media account online since the last 4 days. It`s absolutely a nightmare and extremely frustrating that i have been encountering with same error over and over again. "you can`t use that password"!!!!
I have tried over 50 combinations of passwords in addition, tried on my laptop, mobile and also reset my browser cookies but nothing seems to make it work!!!
I have tried contacting the virgin media helpline and for the last 3 times my call has been disconnected by the staff members when they cant solve issue.
Thank you for your post and welcome to our forums 🙂 I am so sorry to hear you are having issues with registering with us. I can see you have been in touch with your team since your post, did they raise this to our IT team? Zoie
I'm experiencing the same issue. See below (not my real password)
Please contact me so I can create an account, this is extremely frustrating and a terrible customer onboarding experience. I really hope this isn't a sign of things to come. I have been contemplating leaving Virgin Media entirely because of how bloody difficult it's been to even reach someone to resolve this sort of issue.
Thanks for providing those details. I'm sorry to hear the issues are still ongoing. To clarify, have you tried registering directly through our My Virgin Media app? You can find more details on how to download this here.