Hello Jk212
We're sorry to hear of the package issue experienced and the problems getting these resolved, we understand the frustration and you taking the time to raise this via the forums. Welcome to the community.
We aren't able to make package changes via the forums I'm afraid, you would need to speak to the team on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you.
Will I get my promised contract?
