on 18-03-2023 11:06
I need help with setting up password for my Virgin Media account please. As many, many other users have already reported, it is impossible to set up ANY password and I find it extremely frustrating. I have not been set up a Virgin email address either (which I don't want to anyway but someone mentioned that this is the only way to register the account). Could someone from customer service get in touch please, I don't seem to find any number I could call. Thank you!
on 18-03-2023 14:07
Hi there @Stan11
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you are also facing these issues regarding your password and we understand how frustrating this must be.
Can I ask if you have tried registering via an incognito browser?
on 18-03-2023 16:06
Hello Ash, no, not that I am aware of, just a regular google browser...I even tried on my iphone and it's the same problem, no password is ever accepted, I've tried so many variations, it's driving me insane...
on 19-03-2023 08:34
Hi @Stan11 thanks for getting back to us.
Sorry to hear you're still unable to set up an online account. I would like to help you resolve this. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R