Thanks for getting back in touch with that information - this is not the usual way that the RAF credit is actioned; this is more than likely the reason as to why it has not been added; I can only apologise.
I have located the account - we'll need to go through some security so we can chat further. I'll pop you a Private Message and we can go from there; please look out for a purple envelope and pop me a reply when you can.
The refer a friend scam (lets call it what is is) is beyond a joke...
The refer a friend and we'll make you jump through a minimum 100 hoops to get any money from us at all scam.
I had to request the recording of the call that I made when initially signing up and provided the referral code over the phone, to prove that I had been referred. I had to wait for that request to come through in a secretly guarded zip file, then call again to say I have the recording to be told i would be called back in 72 hours (a call that obviously never came) to only ring again today to be asked to play the recording I was sent over the phone as proof. Like you couldn't make this up.
Then it turns out we advertise it as 'cash' but we actually just mean credit on your account and all call handlers will rudely and aggressively deny all knowledge of anything Aklamio offer. Until you make them read (over the phone) the same passage as you, from the refer a friend website which says 'pocket £50 cash': https://virginmedia.aklamio.com/
"Aklamio will contact you when the rewards have been confirmed, and both of you can have it paid into either your bank account or PayPal account at any time from your referral accounts."
Call handler: No you are wrong sir we don't pay cash, ever! In all my years at Virgin media they have never paid cash! Please ring Aklamio, who then say please ring Virgin!!!!!
Once agreed that he was reading the same as me... "ok i can send you a check but that will be 45 days, where as the credit can be on your account in 2 days"??
Even though I was told I would have the money in time for the first bill which was a double bill, but I was assured the £50 would help cover this. Nuts!!!
Like do you companies work together or what? Why use a third party for the referral in the first place if its just going to be credit.
Also customer service on every call after waiting 20-30 minutes to get through is actually appalling! Wish I hadn't signed up, won't be referring anyone! Joke!
Katie, I'm have trouble with refer a friend, I was told to text to refer my sister and her husband, but nothing happened we have both called virgin and been told it is on the account but to call alkamio, I did this and they say because it wasn't done by setting up an email with them them i need to speak with virgin and just have them credit my account and hers via our virgin account number. can you help please