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refer a friend problem

Hello.

My friend refer me and I contracted ( 3 months ago) ...never 50 pounds...I did by his email and after by via the phone.I will keep waiting 3 more months

 

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Message 2 of 22
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Re: refer a friend problem

Hi RGC1,

Thanks for using the forums to get this issue sorted, I am sorry you're having problems with your refer a friend offer. 

Have you tried calling or texting our billing team in order to get this sorted? If so, what have they advised?

Megan_L

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Message 3 of 22
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Re: refer a friend problem

Hi Megan_L

the chat no work ( hours and hours and anybody ...)

for this reason, write here.

thanks

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Message 4 of 22
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Re: refer a friend problem

Did your friend follow the correct process for refer a friend? Also do you have confirmation that the referral was accepted by us?

Thanks,

Megan_L

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Re: refer a friend problem

Hi again.

Did your friend follow the correct process for refer a friend?—yes, I used link of email’s friend, and virgin contact me and I contracted. Over the phone staff of virgin told me everything ok( about referencia of friend), and I  will have 50 pounds, but I never got it.

Also do you have confirmation that the referral was accepted by us—yes, in the call, the staff told me, I repeated twice times, and he told...everything ok.

Thanks

 

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Message 6 of 22
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Re: refer a friend problem

Hi RGC1,

thanks for explaining that for me, do you have any written confirmation in an email or letter that we can physically see? Ask your friend if they have this as well as we need to see evidence that it was accepted and confirmed.

Thanks,

Megan_L

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Message 7 of 22
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Re: refer a friend problem

I have email when staff of virgin and me say refer a friend and in this mail, the staff told me are ok, but for contract we need call by phone, the staff told me that is the way correct.

The staff called me, and I contracted, over the call by phone, I said again the refer a friend and the staff ...no problem, but never got it.

If you want, I can send you the mails where you want.

thanks again.

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Message 8 of 22
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Re: refer a friend problem

Thanks for getting back to me and for explaining a little bit more. 

Yes if you could please send me a screenshot of the confirmation email, but do not include any sensitive information like your address, bank details, email, etc.

Thanks,

Megan_L

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Message 9 of 22
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Re: refer a friend problem

https://ibb.co/wp7XkDx

Hi

You can see the mail, after that mail... I send him mobile number, he called me, choose package and contracted, and over the call...I repeated again the "refer a friend program", and he told me " yes of course, no problem".

Thanks

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Message 10 of 22
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Re: refer a friend problem

Hello RGC1

Thanks for that link 

Sadly we are not able to open it from here 

Do you have the screen shots instead please 

Gareth_L