Virgin Media Community

[roflynn123]

Hi, i've tried repeatedly to contact Virgin to close my account as the cost has increase by 50% but nobody ever answers the phone. Any tips?

[HowardML]

Try early in the morning when lines open at 8am, 9am Sunday or send a message:

https://community.virginmedia.com/t5/The-Draft/When-and-how-to-use-our-messaging-service/ba-p/425331...

The service is very busy but you can get through.

[Stumac1980]

Hi,

Sorry to hear you are having problems contacting our customer service centre.

i can help you with your query. Please DM me your account number and area code and I will get someone to call you.

Regards

Stuart

Virgin media