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new contract after price rise

Tuning in

having completely failed to get an answer to why my bill was going up by 17.3% rather than the quoted 13.8% (guess min price rise is £12) I negiotated new contract with higher speed broadband for 2.25 less than my old one. I have been told by two virgin people that price will not rise for the whole of the 18 month contract. However contract says price may rise during the contract. Can anyone explain this and are the Virgin Media people mistaken (polite way of saying it)


Forum Team
Forum Team

Hi @gwilson6838 

Thanks for posting and welcome to the community.

Sorry for the confusion with this - prices can raise in the contract term providing we give sufficient notice as per our terms and conditions -

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Not applicable

Put in an SAR demanding the relevant call recordings and transcripts and if they back you up then hold VM to what you were told under s50 of the Consumer Rights Act 2015.

what is a sar?