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need to cancel now, but cannot understand the person on the phone,

colinmcs
Joining in

on ‎21-02-2023 14:24

i have been trying to cancel my contract now that it is ending but cannot understand the person on the phone as I wear hearing aids, I have tried WhatsApp but after 6 hours i gave up can i write to virgin giving notice of cancelling.

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎21-02-2023 14:36

Hi @colinmcs 

Yes you can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to 

Virgin Media
Sunderland
SR43 4AA

You may receive calls though from the outbound retentions team to confirm you are wanting to cancel, they may also offer you a new deal.

You might also be able to get through on the online chat on the following page.

https://www.virginmedia.com/help/leaving 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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colinmcs
Joining in
In response to newapollo

on ‎21-02-2023 16:23

wow finally got it sorted, got someone who did not cut me off 3 times.

could understand her,

thanks for all the help

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Steven_L
Forum Team
Forum Team
In response to colinmcs

on ‎21-02-2023 18:31

Hey colinmcs,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you've had trying to cancel your services with us, I'm happy to hear that you have been able to get this resolved now.

Kind Regards,

Steven_L

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