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need to cancel now, but cannot understand the person on the phone,

Joining in

i have been trying to cancel my contract now that it is ending but cannot understand the person on the phone as I wear hearing aids, I have tried WhatsApp but after 6 hours i gave up can i write to virgin giving notice of cancelling.


Very Insightful Person
Very Insightful Person

Hi @colinmcs 

Yes you can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to 

Virgin Media
SR43 4AA

You may receive calls though from the outbound retentions team to confirm you are wanting to cancel, they may also offer you a new deal.

You might also be able to get through on the online chat on the following page. 

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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wow finally got it sorted, got someone who did not cut me off 3 times.

could understand her,

thanks for all the help

Hey colinmcs,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you've had trying to cancel your services with us, I'm happy to hear that you have been able to get this resolved now.

Kind Regards,