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logging in to my Virgin Media

Hi 

Forgot security question so tried to reset by using account code,area code,date of last bill and amount. Keeps coming up as enter correct details.

This is second time this has happened. Now looking at leaving Virgin after 20 years.

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Re: logging in to my Virgin Media

Hi Vonpinkus

 

Thank you for posting on our community forum pages.

 

We are sorry to hear that you are experiencing this issue and we'd like to see what we can do to help.

 

Can you post an image of the message you receive please? Please also remove any account specific prior to posting.

 

We apologise for any disappointment. We'd be sorry to lose you as a customer as a result of this. 

David_Pn
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Re: logging in to my Virgin Media

Hi David
Took a screen shot but is too large to paste on your system.

it does say

please enter valid bill details in a yellow box.

Thanks

steve

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Re: logging in to my Virgin Media

Does it outline which information exactly you have got wrong there, or does it outline all of it?

 

Thanks Joe_F

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Re: logging in to my Virgin Media

Hi Joe

Thanks for the reply, it’s all of it.

Thanks

Steve

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Message 6 of 8
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Re: logging in to my Virgin Media

I see, can you try and delete the cookies etc and also try an different browser for me, just to rule that out too.

 

Thanks Joe_F

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Re: logging in to my Virgin Media

Hi Joe

Have done that and still no joy on both IPad and laptop 

thanks

steve

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Message 8 of 8
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Re: logging in to my Virgin Media

Sorry to hear of the issues that you've been having trying to log into ' My Virgin Media'.

 

I can try and a take a look to see what is going on with your account via a private message, were I would need to take a few details to be able to do so.

 

Please could you respond to my private message and I will get this looked into further for you.

 

Regards

Steven_L

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