locked out of account, virgin media won't accept any new password

[brockbrockb]

Can't login to account, can't reset password - after receiving the email I try to create a new password, but the website doesn't let me. Just says requirements not me whatever you put in despite that the requirements are met. "Not contain your username" failing? This is clearly just crap coding from your rubbish website.

 Not the only one with this issue: https://community.virginmedia.com/t5/My-Virgin-Media-App/Not-able-to-create-password/td-p/5062746/pa...

Can't get support on your website, there's no support email and can't even make a complaint. Can only talk to a crap bot.

Can some actual human from virgin reach out to resolve this please. Not impressed with customer service

[Chris_W1 · Accepted solution]

Hi brockbrockb, thanks for the message. 

I am sorry to hear that you are having issues with the online account and will send you a PM so that this can be looked into further. 

Kind regards, Chris. 

[Chris_W1]

Hi brockbrockb, thanks for the message and PM. 

I am glad to hear that this is now resolved by using a different browser. 

Chris. 

[Danielkilroy]

I have the same problem i am unable to change my password due to your system error please contact me asap by message to resolve this issue so i can access my account, thank you

[AKUK]

I never received the password reset email but the secondary email account user did. He now has the same issue. Tried resetting password and is now locked out of his email account and unable to update password. 

[Daniel_Et]

Hi @AKUK, thank you for your post.

We're sorry to hear about the situation 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[clareet2021]

I also have same problem. I have been trying to unblock my email for 1.5 days now. I have changed email for log in once, and password twice, but can't get into email, nor generate app password. Says can't verify identity, although obviously I have signed in, and have had emails accepting my password changes.