is it possible to cancel my virgin media contract online?
hello I have just had an email about the prices going up in march therefore I have decided that I would like to cancel my virgin media contract. I have Asperger's which is a type of autism so for me doing it over the phone is very difficult to handle and would prefer it if I could do it online without having to physically talk to someone. is it possible for someone from virgin media to help me do this please.
am i allowed to have a family member call up virgin media on my behalf with me there to cancel my contract for me if i give permission over the phone for that person to do so?
Hypothetically, of course, VM can have no idea who is actually calling them, if your family member claims to be you and can provide all of the necessary information then they really have no option but to accept it.
So if it really was you calling what would VM ask to ‘prove’ it was you? There is a telephone ‘password’ they should ask for, do you have one and if so do you know it so you can let your friend know? Otherwise, it’s things like amount on the bill each month, the exact date that the bill is paid etc. As long as you know all of these and the person calling on your behalf knows them as well, then I can’t see there being an issue.
Re: is it possible to cancel my virgin media contract online?
Just a word of warning, 150 now takes you to an Indian call centre and getting the agent to accept that you're leaving and put the cancellation through is *extremely* hard work. It's just taken me 40 minutes on the phone. Use the text option or write the letter.
And obviously, this is one ex-customer that will never, ever return to Virgin if there is *any* other option.