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i cant create an account on my virgin media

Joining in

i cant create an account on my virgin media


Forum Team
Forum Team

Hi Maciej1,

Thanks for your post, and a warm welcome to the Community Forums.

I'm sorry to hear you're having some problems creating an account. Can you expand further on the issues you're facing so we can assist? Are you seeing any specific error messages? Do you have any screenshots (excluding personal information)?


Reece - Forum Team

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I can't attach the photo but code of the error is DEF01. Please could you support urgently? Thank you

Hi Maciej1, thanks for getting back to us.

Sorry to hear you're still unable to set up a My Virgin Media account.  And sorry for any inconvenience this may be causing you.  I would love to help you resolve this issue. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.