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jack91
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extra payment taken

hello,

I have recently signed up for virgin broadband and due to pay £36pm

I had an email notification and bill to say that my first payment would be the 1st and 2nd month which woild be £72

A few days before the payment was due £118.89 was taken from my account by VM. i contacted my bank amd they assured me this waa from VM. 2 days later the £72 was withdrawn.

I have spoken to support who say they can only see the £72 in my bill and to contact missingpayments@virginmedia.co.uk who would get back to me within 2 days. I had an acknowledgement email and no further followup which was 5 days ago.

As a new customer i do not appreciate an extra 118.89 pounds taken from me with no  explanation

Has anyone had a similar issue?

Thanks

Jack

 

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Emily_G
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Re: extra payment taken

Thanks for the post Jack91 and welcome to our community.

 

I'll pop you over a private message so we can pass security and look into this.

 

Thanks, Emily.

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