I am unable to get through on the phone line. but would like to arrange for a technician to replace the missing external box cover. At present all wires are very exposed to the elements.
If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls. https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...
______________________ScottMy setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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Thanks for posting and welcome to our community 🙂
Were you able to get in touch with us regarding the outside box?
Let me know if not and I can arrange this.