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errors creating a my virgin media account

I recently signed up for Virgin broadband. I received an email with an account number and area code asking me to register an account. Whenever I attempt to register one of two things happen, either the registration page simply refreshes, so I click reCaptcha again and resubmit, and the page refreshes, so I click reCaptcha and again submit etc. ad infinitum... or I get a message, "Oops, something is broken." I have attempted to raise a support ticket, *-all happens and I've emailed the account manager at Virgin who is now ignoring my emails (he has his sale, so I guess his commission is made).

I've no idea if my Virgin order is in progress, or if it's being held up for some reason. Please reply, or I'll be forced to cancel.

Thank you

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Re: errors creating a my virgin media account

The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as suchGood afternoon,

Here to help! I'm a technician helping out whilst working from home. Find out more


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