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sandelben
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engineer appointment canceled for no reason

hello i had a apptiment to fix my broadband connection issue but it been canceled for no reseon can i ask to it be rebook or not  

ben
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goslow
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Re: engineer appointment canceled for no reason

Have you checked your service status (link top RHS of the forum page)?

VM technician visits are often cancelled if a wider fault is discovered. They usually won't be re-booked until the wider fault is cleared.

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Ayisha_B
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Re: engineer appointment canceled for no reason

Hi @sandelben,

 

Welcome to our Community Forums and thank you for posting. 

 

I am sorry to hear your appointment has been cancelled.

 

@goslow is correct. If we identify an area outage any open fault visits would be cancelled and can only be re-booked until the issue is resolved.

 

Have you managed to have a look at our Service Status Checker for any known faults that could explain this?

Ayisha_B
Forum Team



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