Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
190 Views
Message 1 of 4
Flag for a moderator

eGift email error

I joined VM M100 BB earlier this month and registered for an eGift.

I took a screenshot of my confirmation screen but somehow an alien "S" got stuck to my email address after the .com (so it read .comS)

Obviously that email address does not exist so I wish to correct it.

I have searched the site and tried to chat online - all to no avail.

Can anyone suggest what I should do please?

PS: my email address is correct on my profile - just the eGift offer has the address error.

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
136 Views
Message 2 of 4
Flag for a moderator

Re: eGift email error

Can anyone suggest how I can resolve this problem please ?

0 Kudos
Reply
Highlighted
  • 2.47K
  • 373
  • 507
Problem sorter
127 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: eGift email error

Hi skwirrals,

If you wait a day or two then a member of the Forum Team may pick this up for you.

Otherwise you can try either of the following:-

You could try the text messaging service.

Just send  a text with a description of New accounts and setup  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues. Options 1,1 and 3 New Accounts & setup

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Highlighted
  • 2.95K
  • 164
  • 275
Forum Team
Forum Team
89 Views
Message 4 of 4
Flag for a moderator

Re: eGift email error

A warm welcome to our Community Forum skwirrals,

 

I've had a look at your details but can't find anything about the eGift. It's nothing to be alarmed about though as some gifts aren't on your account depending on the type. Can you post a link so we can take a look as it may be a third party or different Team who looks after it.

 

Thanks,

 

Lisa

0 Kudos
Reply